Performance dashboard
Current period vs. selected baseline
Avg. handling time per claim
Average minutes from intake to completed assessment. Lower is better.
18min
-56%from 41min last 6 months
Fast-track rate
High AI confidence, no agent edits or reassessment.
41%
+23 ptsfrom 18% last 6 months
First-pass acceptance rate
Approved on first supervisor review, no kickback or override.
81%
+13 ptsfrom 68% last 6 months
Avg. claim processing cost
Loss-adjustment expense per claim. Lower is better.
$42
-52%from $88 last 6 months